Privacy Policy

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Effective Date: 01/04/2024

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At Shannon Coffee, we are dedicated to maintaining robust privacy protections for our customers. This privacy policy outlines how Shannon Coffee, its subsidiaries, and affiliates (referred to as "us", "we", or "our") collect, use, and safeguard your information. By using our website, mobile applications, social media platforms, loyalty programs, or other services where this policy is applicable, you consent to the collection, processing, and sharing of your information as described herein.

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Information We Collect:

We collect and utilize information when you interact with us, use our products and services, or visit our digital platforms. This information enables us to deliver products and services, manage customer accounts, communicate with you about promotions or offers, and analyze website traffic. The information we may collect includes:

• Personal Information: Such as your name, date of birth, email address, telephone number, delivery address, billing address, and password.

• Automatically Collected Information: Through technologies like cookies, we may gather data when you visit our websites or use our online forums. Cookies help us enhance your browsing experience and track website usage patterns.

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Cookies:

Cookies are small files stored by your web browser that enable us to recognize your device and enhance your browsing experience. They may contain identification numbers associated with customer information you've provided to us. Cookies help us monitor website usage, track items in your shopping cart, and improve website functionality. By using our website, you consent to the placement of cookies on your device. You can manage cookie preferences through your browser settings, although this may affect your website experience.

How We Use Your Information

We may use your personal information for various purposes, including but not limited to:

• Providing customer service and support, including responding to inquiries and processing bookings.

• Sending promotional communications, newsletters, event invitations, or updates about our products and services.

• Personalizing your experience, including targeted advertising and content.

• Complying with legal obligations and regulations.

• Improving our website and applications.

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Your Choices:

You have the option to review, update, or delete your personal information by accessing your account on our website. While some information may be necessary for purchases or participation in loyalty programs, you can manage your communication preferences and marketing subscriptions. Additionally, you can contact us at info@shannoncoffee.com with any questions, concerns, or requests regarding your information.

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Data Sharing and Security

We may share your information with affiliated companies and third-party service providers to facilitate services such as order fulfillment and customer support. We take measures to ensure that any data transfers outside the UK or EEA are protected by appropriate safeguards. Your personal information is never shared with third parties unrelated to our business operations.

 

Data Retention:

We retain your personal information only as long as necessary to fulfil our obligations and provide services to you. Once it is no longer needed, we securely dispose of it in accordance with our data retention policies and legal requirements.

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Contact Us:

If you have questions, concerns, or complaints about our privacy policy or how we handle your information, please contact us at info@shannoncoffee.com.

This privacy policy may be updated periodically to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly for any updates.